Frequently Asked Questions


Yes, we sure do!

There is an ATM directly across the street from our front door, under Cotton Eyed Joe’s side awning. Gruene Hall is now accepting credit cards. 

There are lots of options for great food and drinks in Gruene!

We recommend Gristmill, located just behind Gruene Hall in the historic boiler room overlooking the Guadalupe River. 

For tacos, burgers, and the Best Margaritas in New Braunfels, Cantina del Rio is just a few paces away from Gruene Hall, towards the Guadalupe River.  

For American favorites and unique cocktails, Mozie’s is located just across the street from Gruene Hall. 

Admission into Gruene Hall does not guarantee seating, and there is no guaranteed dance space. Please be aware that shows vary from dances, to concert seating, to standing room only. Most ticketed shows are standing room only unless otherwise noted.

All ages are welcome at Gruene Hall unless otherwise noted for ticketed shows. All kids – no matter the age – must pay full price for shows with advance tickets.

No pets allowed inside Gruene Hall or in the beer garden. Service animals are permitted, but must follow the guidelines set forth by the ADA. Please note, emotional support animals are not recognized by the ADA guidelines.


Ticket information and availability can be found on our calendar. Any show with a “Buy Tickets” button will have advance tickets available. Listings without ticket information are free shows.

For all ticketed shows, advance tickets must be purchased online. Purchase tickets online from our calendar by finding the show you want to attend, clicking the Buy Tickets button and following the prompts. You may call 830-629-5077 for help. Free shows do not require tickets unless otherwise noted.

Tickets to shows at Gruene Hall are non-refundable and not exchangeable. Gruene Hall is not responsible for tickets purchased from resale or third-party vendors (such as TicketMaster) or social media.

Yes. Click HERE and enter your email address to have them resent. Gruene Hall is not responsible for tickets purchased via third-party vendors (such as Ticketmaster) or social media.


Digital gift cards can be purchased for use on future online ticket orders from by tapping or clicking here.

Gift cards can also be purchased for use at six restaurant locations around Gruene and San Antonio by tapping or clicking here.


Yes! During ticketed shows, there is a merch booth set up. During the day and free music shows, we keep our favorites on-hand behind the bar. (Please keep in mind, we don’t have everything on our online store behind the bar. The Hall was built before the days of merch and she just doesn’t have the storage space!) To purchase merch at the bar, check out the display and let the bartender know once you’ve decided what you’d like!

Online Orders: Returns are accepted within 30 days of original purchase. All sale/markdown items are final sale. If you’re interested in an exchange, please return the original purchase and place a new order.

Please send an email to Our online merch team will be happy to help!

Please note: Gruene Hall staff does not have access to online purchase records or packages.