Frequently Asked Questions
KNOW BEFORE YOU GO
Do you accept credit cards?
Yes, we sure do!
Do you have an ATM?
There is an ATM directly across the street from our front door, under Cotton Eyed Joe’s side awning. Gruene Hall is now accepting credit cards.
Where should I eat before a show at Gruene Hall?
There are lots of options for great food and drinks in Gruene!
We recommend Gristmill, located just behind Gruene Hall in the historic boiler room overlooking the Guadalupe River.
For tacos, burgers, and the Best Margaritas in New Braunfels, Cantina del Rio is just a few paces away from Gruene Hall, towards the Guadalupe River.
For American favorites and unique cocktails, Mozie’s is located just across the street from Gruene Hall.
Will I be guaranteed a seat at a table? Will there be space to dance?
Admission into Gruene Hall does not guarantee seating, and there is no guaranteed dance space. Please be aware that shows vary from dances, to concert seating, to standing room only. Most ticketed shows are standing room only unless otherwise noted.
Are kids allowed in Gruene Hall?
All ages are welcome at Gruene Hall unless otherwise noted for ticketed shows. All kids – no matter the age – must pay full price for shows with advance tickets.
Are pets allowed in Gruene Hall?
Pets are not allowed inside Gruene Hall. Service animals are permitted, but must follow the guidelines set forth by the ADA. Please note, emotional support animals are not recognized by the ADA guidelines.
Dogs are welcome in the beer garden except during ticketed events. Guests must observe the following rules:
Dog access through outdoor beer garden only
Please keep your dog on a leash at all times
Dogs are not allowed to enter the Hall (except for trained service animals following the guidelines set forth by the ADA)
Stay hydrated! Ask for a water dish
No dogs are permitted to sit on a chair, bench or table
No aggressive behavior will be tolerated
TICKETS
Are there advance tickets available?
Ticket information and availability can be found on our calendar. Any show with a “Buy Tickets” button will have advance tickets available. Listings without ticket information are free shows.
How do I order advance tickets?
For all ticketed shows, advance tickets must be purchased online. Purchase tickets online from our calendar by finding the show you want to attend, clicking the Buy Tickets button and following the prompts. You may call 830-629-5077 for help. Free shows do not require tickets unless otherwise noted.
If my plans change, can I get a refund or exchange?
Tickets to shows at Gruene Hall are non-refundable and not exchangeable. Gruene Hall is not responsible for tickets purchased from resale or third-party vendors (such as TicketMaster) or social media.
What happens if I lose my tickets? Can I have them resent to me?
Yes. Click HERE and enter your email address to have them resent. Gruene Hall is not responsible for tickets purchased via third-party vendors (such as Ticketmaster) or social media.
Can I buy a gift card to be used on tickets?
Yes!
Digital gift cards can be purchased for use on future online ticket orders from GrueneHall.com by tapping or clicking here.
Gift cards can also be purchased for use at six restaurant locations around Gruene and San Antonio by tapping or clicking here.
MERCH
Can I buy merch at Gruene Hall?
Yes! During ticketed shows, there is a merch booth set up. During the day and free music shows, we keep our favorites on-hand behind the bar. (Please keep in mind, we don’t have everything on our online store behind the bar. The Hall was built before the days of merch and she just doesn’t have the storage space!) To purchase merch at the bar, check out the display and let the bartender know once you’ve decided what you’d like!
What is your return policy for merch purchased online?
Online Orders: Returns are accepted within 30 days of original purchase. All sale/markdown items are final sale. If you’re interested in an exchange, please return the original purchase and place a new order.
I need help with a merch purchase I made online. Who should I contact?
Please send an email to merch@gruenehall.com. Our online merch team will be happy to help!
Please note: Gruene Hall staff does not have access to online purchase records or packages.